Shipping policy

Last Updated: July 2026

At ZALU Cosmetics, we are committed to delivering your order safely and efficiently throughout South Africa.

Delivery Areas

ZALU Cosmetics currently delivers to physical residential and business addresses within South Africa only.

Unfortunately, we do not deliver to P.O. Boxes or international destinations at this time.

Order Processing

Once your order has been successfully placed and payment has been authorised, you will receive an email confirming your purchase.

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may increase during promotional periods, product launches or holiday seasons.

Estimated Delivery Timeframes

Delivery times are estimates and commence once your order has been dispatched.

Centres 2–5 Business Days
Regional Areas 5–7 Business Days

Business days exclude weekends and South African public holidays.

While every effort is made to deliver within these timeframes, delays may occasionally occur due to circumstances beyond our reasonable control.

Tracking Your Order

Once your order has been dispatched:

You will receive an email containing your tracking information.
You may also receive SMS notifications from our courier partner, including delivery updates where available.

Deliveries are generally made between 09:00 and 17:00, Monday to Friday.

To avoid delays, please ensure someone is available to receive the parcel at the delivery address.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the size of your order.

Free standard shipping applies to all orders with a final purchase value of R600 or more after discounts have been applied.

International Shipping

Zalu Cosmetics currently delivers within South Africa only.

As we continue to grow, we aim to one day expand internationally.

Delivery Attempts

If no one is available to receive the parcel, our courier partner may:

Attempt delivery again;
Contact you to arrange another delivery; or
Return the parcel to our warehouse.

Where additional delivery charges are incurred due to an incorrect address or repeated failed delivery attempts, these costs may be charged to the customer.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If you notice an error in your delivery details, please contact us immediately at info@zalucosmetics.co.za with your order number.

While we will make every reasonable effort to amend your delivery details before dispatch, we cannot guarantee that changes can be made once an order has been processed.

Damaged, Missing or Incorrect Orders

Please inspect your parcel upon delivery.

If your order arrives damaged, incomplete or incorrect, please notify us within 48 hours of delivery by emailing info@zalucosmetics.co.za, together with:

your order number;
photographs of the parcel and products (where applicable); and
a description of the issue.

We will investigate the matter with our courier partner and work towards an appropriate resolution in accordance with applicable South African consumer protection laws.

Risk and Ownership

Ownership of the products transfers to you once full payment has been received.

Risk in the products passes to you upon successful delivery to the delivery address provided during checkout.

Delivery Delays

While we make every effort to deliver your order within the estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:

severe weather;
road closures;
industrial action;
civil unrest;
load shedding affecting courier operations;
natural disasters;
public emergencies; or
delays experienced by third-party courier partners.

Should your order be affected by any of these circumstances, our Customer Care team will keep you informed where possible and work closely with our courier partners to help resolve the issue as quickly as reasonably possible.

Although ZALU Cosmetics cannot guarantee delivery dates or accept liability for delays caused by circumstances beyond our reasonable control, we remain committed to providing timely communication and support until your order reaches you.