Terms of service

Last Updated: July 2026

1. Introduction

Welcome to ZALU Cosmetics.

These Terms & Conditions ("Terms") govern your access to and use of the ZALU Cosmetics website ("Website"), including any purchases made through our online store.

By accessing, browsing, creating an account, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other policies referenced on this Website.

If you do not agree to these Terms, please do not use our Website or purchase our products.

These Terms are intended to comply with the laws of the Republic of South Africa, including the:

Consumer Protection Act, 68 of 2008 ("CPA");
Electronic Communications and Transactions Act, 25 of 2002 ("ECTA");
Protection of Personal Information Act, 4 of 2013 ("POPIA"); and
any other applicable South African legislation.

Where any provision of these Terms conflicts with mandatory consumer protection legislation, the applicable legislation shall prevail.

2. Company Information

In accordance with Section 43 of the Electronic Communications and Transactions Act (ECTA), the supplier of the products and services offered through this Website is:

Business Name: ZALU COSMETICS (PTY) LTD

Registration Number: 2021 / 748756 / 07

Email: info@zalucosmetics.co.za

Website: www.zalucosmetics.co.za

Customer Care enquiries may be directed to the above email address during normal South African business hours.

3. Acceptance of These Terms

By using this Website, you confirm that:

you are at least 18 years old, or you are using the Website with the involvement and consent of a parent or legal guardian;
you have the legal capacity to enter into binding agreements under South African law;
all information you provide to us is true, accurate and complete; and
you will use this Website only for lawful purposes.

We reserve the right to refuse service, suspend accounts or cancel orders where we reasonably believe these Terms have been breached or where fraudulent or unlawful activity is suspected.

4. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, legal obligations, technology or customer experience.

The latest version will always be published on this Website together with the "Last Updated" date.

Where required by law, we will notify customers of material changes before they become effective.

Your continued use of the Website after updated Terms have been published constitutes acceptance of those revised Terms.

5. Website Use

You are granted a limited, non-exclusive, revocable licence to access and use this Website solely for your personal and non-commercial use.

You agree not to:

use the Website in any manner that violates any applicable law;
interfere with or disrupt the security or operation of the Website;
introduce viruses, malware or other harmful software;
attempt to gain unauthorised access to our systems;
use automated software, bots, scripts, crawlers or scraping technologies to extract data from the Website;
use our content to train artificial intelligence or machine learning models without our prior written permission;
reproduce, copy or commercially exploit any part of the Website without our written consent; or
engage in any activity that could impair the experience of other users.

We reserve the right to suspend or terminate access to the Website where we reasonably believe these Terms have been breached.

6. Customer Accounts

Certain features of the Website may require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to:

provide accurate and current information;
promptly update any changes to your information;
keep your password secure; and
notify us immediately if you believe your account has been accessed without authorisation.

ZALU Cosmetics shall not be liable for losses arising from your failure to adequately protect your account credentials.

We reserve the right to suspend or terminate accounts where fraudulent activity, misuse or violations of these Terms are reasonably suspected.

7. Product Information

We strive to ensure that all product descriptions, images, ingredient information and pricing displayed on our Website are accurate and up to date.

However:

product colours may vary depending on your device or screen settings;
packaging may change from time to time;
ingredient lists may be updated as formulations evolve; and
minor typographical or photographic errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies or omissions without prior notice.

Nothing on this Website constitutes medical advice or replaces consultation with a qualified healthcare professional.

Our skincare products are cosmetic products intended for external use only.

Results vary between individuals depending on factors including skin type, routine, lifestyle and consistency of use.

Customers are encouraged to carefully review ingredient lists and perform a patch test before using any new skincare product.

If irritation occurs, discontinue use immediately and consult an appropriate healthcare professional.

Nothing in this section limits any rights you may have under the Consumer Protection Act.

8. Product Availability

All products displayed on our Website are subject to availability.

We reserve the right to:

discontinue products;
limit quantities purchased;
substitute packaging where appropriate; or
refuse orders where stock is unavailable.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible to offer:

a suitable replacement;
a refund; or
another mutually agreed solution.

We are committed to communicating transparently and resolving stock issues fairly and promptly.

9. Pricing

All prices displayed on the Website are quoted in South African Rand (ZAR).

Where applicable, prices include Value-Added Tax (VAT) unless otherwise stated.

We reserve the right to change prices, promotions and product availability at any time without prior notice. Any price changes will not affect orders that have already been accepted and confirmed.

While we take every reasonable care to ensure pricing accuracy, genuine pricing errors may occasionally occur. If an obvious pricing error is identified before your order is accepted, we reserve the right to cancel the order and refund any payment received. We will notify you as soon as reasonably possible should this occur.

10. Payment

Payment must be successfully authorised before an order can be processed or dispatched.

We accept payment methods displayed during the checkout process. Payments are processed securely through trusted third-party payment providers using encrypted payment technologies.

ZALU Cosmetics does not store your complete debit or credit card information.

If your payment is declined or cannot be authorised, your order will not be processed.

We reserve the right to refuse or cancel orders where fraudulent activity, payment irregularities or unauthorised transactions are reasonably suspected.

11. Orders and Contract Formation

Submitting an order through the Website constitutes an offer to purchase products from ZALU Cosmetics.

An order is only accepted once:

payment has been successfully authorised;
stock has been confirmed; and
you receive an order confirmation from us.

Receipt of an order confirmation email does not necessarily mean your order has been dispatched.

Until your order has been accepted, ZALU Cosmetics reserves the right to:

refuse an order;
limit product quantities;
cancel duplicate or suspicious orders;
refuse commercial resale orders; or
cancel orders where incorrect pricing or stock availability has occurred.

Where an order cannot be fulfilled after payment has been received, we will notify you promptly and process a full refund using your original payment method.

12. Product Availability

All products are offered subject to availability.

Occasionally products may become unavailable after an order has been placed due to inventory updates or unexpected demand.

Should this occur, we will contact you to discuss one of the following options:

a replacement product (where appropriate);
waiting for replenishment;
partial fulfilment; or
a full refund.

We aim to resolve stock-related issues as quickly and fairly as possible.

13. Shipping and Delivery

Shipping is governed by our separate Shipping Policy, which forms part of these Terms.

Estimated delivery times are provided as a guide only and are not guaranteed.

Ownership of products transfers once full payment has been received.

Risk in the products passes to you upon successful delivery to the delivery address provided during checkout.

Although we work with reputable courier partners, delivery delays may occur due to circumstances beyond our reasonable control.

Should delays arise, our Customer Care team will make every reasonable effort to keep you informed and assist in resolving any issues with our courier partners.

14. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Nothing contained within these Terms limits or excludes your rights under the Consumer Protection Act.

Where products are defective, unsafe or fail to meet the standards required by law, customers will be entitled to the remedies provided under applicable South African legislation.

15. Promotional Offers and Discount Codes

From time to time, ZALU Cosmetics may offer promotional campaigns, promotional codes or discount vouchers.

Unless otherwise stated:

promotional codes may not be combined with other offers;
promotions cannot be exchanged for cash;
promotional codes may only be used once;
promotions may be limited to specific products or collections;
expired promotional codes cannot be reactivated; and
misuse of promotional offers may result in cancellation of the order.

We reserve the right to modify or withdraw promotional offers at any time, provided this does not affect orders already accepted.

16. Gift Cards

Where electronic or physical gift cards are offered:

gift cards are redeemable only through the ZALU Cosmetics Website unless otherwise stated;
gift cards are not redeemable for cash;
lost or stolen gift cards may not be replaced;
gift cards may be subject to expiry dates where permitted by applicable law.

Additional Gift Card Terms may apply.

17. Cancellation Rights

Customers may request cancellation of an order before it has been packed or dispatched.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

Any eligible return after dispatch will be managed in accordance with our Returns & Refund Policy and applicable South African consumer legislation.

Nothing in this section limits any statutory cooling-off or cancellation rights that may apply under South African law.

18. Fraud Prevention

To protect both our customers and our business, ZALU Cosmetics reserves the right to verify customer information before accepting or dispatching an order.

This may include verification of:

payment details;
identity;
delivery information; or
suspected fraudulent activity.

Where fraud is reasonably suspected, we may delay, suspend or cancel an order while verification is completed.

If an order is cancelled for security reasons after payment has been received, a full refund will be processed to the original payment method.

19. Intellectual Property

All content made available on this Website, including but not limited to:

the ZALU Cosmetics name;
logos;
product names;
product formulations;
packaging designs;
photographs;
videos;
graphics;
artwork;
icons;
website design;
written content;
educational materials;
blog articles;
downloadable resources; and
software,

is owned by or licensed to ZALU Cosmetics and is protected by applicable South African and international intellectual property laws.

Nothing contained on this Website grants you any ownership or licence rights except for the limited right to use the Website for personal, non-commercial purposes.

You may not, without our prior written consent:

reproduce;
copy;
distribute;
modify;
publish;
reverse engineer;
commercially exploit; or
create derivative works

from any content available on this Website.

20. Acceptable Use

You agree to use this Website responsibly and lawfully.

You must not:

interfere with the operation or security of the Website;
upload malicious software;
attempt unauthorised access to our systems;
use false identities;
submit fraudulent orders;
harvest customer information;
impersonate another person;
engage in unlawful or abusive behaviour; or
interfere with another customer's use of the Website.

We reserve the right to suspend or permanently restrict access where misuse is reasonably suspected.

21. Artificial Intelligence and Automated Access

To protect our intellectual property and the integrity of our Website, you may not use automated technologies to access or extract Website content without our prior written permission.

This includes:

web scraping;
automated data harvesting;
bots;
crawlers;
artificial intelligence model training;
dataset creation;
automated product monitoring; or
any similar technology designed to systematically collect Website content.

Reasonable indexing by recognised search engines is permitted where technically authorised.

22. Product Reviews and User Content

Customers may submit reviews, ratings, testimonials or other content through our Website.

By submitting content, you confirm that:

it is truthful;
it reflects your genuine experience;
it does not infringe the rights of any third party;
it is not defamatory, offensive, unlawful or misleading.

You retain ownership of your content.

However, by submitting content, you grant ZALU Cosmetics a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and adapt that content for marketing, customer service and business purposes.

We reserve the right to remove content that breaches these Terms or applicable law.

23. Privacy

Your privacy is important to us.

The collection, storage, processing and sharing of personal information are governed by our Privacy Policy.

By using this Website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable South African privacy legislation, including POPIA.

24. Medical Disclaimer

The information provided on this Website is intended for general informational and educational purposes only.

Nothing contained on this Website should be interpreted as medical advice, diagnosis or treatment.

Our products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease.

Individual skincare results vary based on numerous factors including skin type, genetics, lifestyle, consistency of use and environmental conditions.

Customers should review ingredient lists carefully before use and perform a patch test before applying any new skincare product.

If irritation occurs, discontinue use immediately and consult a suitably qualified healthcare professional.

25. Disclaimer of Warranties

While we strive to ensure that the Website and our products meet high standards of quality, the Website is provided on an "as available" basis.

We do not warrant that:

the Website will always be uninterrupted;
the Website will always be error-free;
every product will meet every customer's individual expectations; or
every product will be suitable for every skin type.

Nothing in this clause limits any rights you have under the Consumer Protection Act.

26. Limitation of Liability

Nothing contained in these Terms excludes or limits any liability that cannot lawfully be excluded under South African law.

To the fullest extent permitted by law, ZALU Cosmetics shall not be liable for indirect, incidental, consequential or special damages arising from:

the use of this Website;
delays in delivery beyond our reasonable control;
interruptions to Website availability;
unauthorised access to customer accounts resulting from customer negligence; or
reliance on general skincare information published on the Website.

Our total liability for any claim relating to products purchased through this Website shall not exceed the purchase price paid for the relevant product, except where applicable law provides otherwise.

27. Force Majeure

ZALU Cosmetics shall not be responsible for delays or failure to perform any obligation where such delay or failure results from events beyond our reasonable control.

These events include, but are not limited to:

natural disasters;
severe weather;
fire;
flood;
pandemics;
government action;
civil unrest;
strikes;
labour disputes;
power outages;
load shedding;
cyber incidents;
internet outages;
courier disruptions; or
any other event beyond our reasonable control.

Where reasonably possible, we will keep customers informed and work to minimise any disruption.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or the use of this Website shall be subject to the jurisdiction of the South African courts.

Nothing contained herein limits any statutory rights available to consumers under applicable South African legislation.

29. Dispute Resolution

Should a dispute arise, both parties agree to first make reasonable efforts to resolve the matter through good-faith discussions.

If the dispute cannot be resolved, either party may pursue any remedies available under applicable South African law, including those available through the Consumer Protection Act or other competent regulatory or judicial bodies.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

31. Waiver

Any failure by ZALU Cosmetics to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights available to us.

32. Entire Agreement

These Terms, together with our:

Privacy Policy;
Shipping Policy;
Returns & Refund Policy;
Cookie Policy (where applicable); and
any additional terms published on the Website,

constitute the entire agreement between you and ZALU Cosmetics regarding your use of the Website and the purchase of our products.

33. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ZALU Cosmetics